Manual

Basic

Version

Any unanswered question or technical problem? Write us a message to support@guardianhorse.app.

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DOWNLOAD AND INSTALL THE APP

Download the Guardian Horse app for Android / iOS from the respective app store under one of the following links:

Install the app on your smartphone.

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CREATE A GUARDIAN HORSE ACCOUNT

When you start the app for the first time, or when you updated the app from version 3 to version 4, you have to create a Guardian Horse account by clicking the REGISTER button and following the registration flow. In the course of the registration flow, you have to provide your name and an existing email address. With respect to the name, we recommend to use your real name as this name will be shown to potential first-aiders in your HelpMe Board and in the emergency SMS that your emergency contacts will receive. You can change the name at any time in the setup area of the app.

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ALLOW ACCESS TO CONTACTS, LOCATION AND SMS

When you open the app for the first time or in the process of using the app, you may be asked whether you want to allow access to SMS (Android only), location and contacts. In order to be able to use the app, you have to grant all these permissions. Here we briefly explain why we need these permissions:

 

Contacts: So that you can select the phone numbers from your phone contacts to which an SMS should be sent in an emergency.

SMS: To automatically send an SMS to your stored contacts in an emergency. This only affects the Android version of the app, as in the iOS version of the app the SMS cannot be sent directly via the operating system.

Location: To be able to show your current position on the HelpMe Board. The location retrieval is only active if you have actually started a ride, otherwise your location is not queried. However, as our app is running in the background while you are on a ride, you have to make sure that you select the "allow always" option when granting the location permission, and not just the "when in use" option.

We only use the permissions for the purposes mentioned above. We treat all data confidentially and only use it for the purpose of providing a function (see data protection declaration).

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STORE EMERGENCY CONTACTS

In order to start a ride, you must always have at least one emergency contact registered. To do this, click in the setup area on the "ADD CONTACT" button and select an emergency contact from your address book. Please make sure that the telephone number of the contact is a number with which an SMS can be received and that is saved in international format (a number from Germany should start with +49 or 0049, for example)

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CHECK YOUR GH-HELP.ME BOARD

Along with your account, we created your personal Guardian Horse HelpMe Board for you. You can find your unique ID and gh-help.me URL in the setup area of our app. We also created an initial random 4 digit PIN for you, to restrict access to your board data. You can change the PIN in the app at any time. Please check that you are able to access the URL and to login to your board using your ID/PIN combination. Please find here a detailed description of the HelpMe Board components.

The board data is synchronized as long as you have an active ride in the app. When you stop your ride, the app does not send data to your board anymore. The data of your last ride remains visible on the board until you start your next ride.
 

The unique URL of your HelpMe Board is fixed and remains active as long as you have your Guardian Horse account. Hence, you could give the URL and the PIN to your emergency contacts upfront to allow them to proactively check, for example, your location when you do not return home in time. Please also see the description of the basic safety mechanism supported by the app.

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CHECK SMS BALANCE (IOS ONLY)

With the iOS version of the app, for technical reasons, we have to send the emergency SMS via an external SMS dispatch service and cannot, as with the Android version of the app, send it directly from your device via the operating system. Since in this case we incur costs with every SMS sent, we had to introduce an SMS credit in the iOS version of the app. When you install the app on your device for the first time, you will receive a free SMS credit from us so that you can test the app and be prepared for the first emergencies. If you have used up your SMS credit, you can buy new SMS credits via in-app purchase. Please make sure that your current balance (can be viewed in the app under "SETUP") is always large enough to send an emergency SMS to all your emergency contacts. An if necessary, also to be able to send an all-clear SMS to all of them. For example, if you have two emergency contacts, your SMS credit should be at least >= 2, better >= 4.

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INFORM EMERGENCY CONTACTS AND RUN TEST ALARM

You should definitely inform your emergency contacts before your first ride that you will be using the Guardian Horse app from now on and that they will receive an SMS in an emergency. Please also carry out a test alarm so that you can be sure that your contacts can also receive the SMS that the app sends and that in an emergency your emergency contacts know what the message looks like and what to do then. Please also make sure that your emergency contacts know how to access your HelpMe Board and how to interpret the information on it.

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START A RIDE

To activate the Guardian Horse System, you have to actively start your ride in the app before every ride. Without an active ride, no emergency alarm will be sent.

 

To start a ride in the app, open the home area of ​​the app and then click on the "START RIDE" button.
 

The status message above the button should now change from gray to green and confirm the active ride. If a ride could not be started (e.g. because Bluetooth is not switched on or you have not saved any emergency contacts) an error message with a red background appears.

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END A RIDE

When you are back from your ride, you have to actively stop your ride in the app so that the monitoring is ended and there is no false alarm when you leave the stable (in case you are using one of the accident detection mechanisms). To do this, go back to the home area of ​​the app and click on the "STOP RIDE" button.
 

The status message via the button should now change from green to gray again and show that no ride is currently active. Then you can close the app and start again on your next ride.
 

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MANUALLY TRIGGERING THE EMERGENCY ALARM

You can actively trigger an alarm in the app without using or waiting for automatic accident detection. To do this, open the SOS area of ​​the app and press the red "START EMERGENCY ALARM" button. The app then tries to determine your current location directly and to send an emergency SMS to your stored contacts.

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ALL CLEAR MESSAGE AFTER AN EMERGENCY ALARM

If the app has triggered an emergency alarm, but you're feeling better in the meantime, you can also send an all-clear message via the app. To do this, go to the SOS area of ​​the app and press the green button labeled “SEND ALL CLEAR MESSAGE” (note: the button is only visible if an alarm has been triggered via the app).

Accident Detection

Any unanswered question or technical problem? Write us a message to support@guardianhorse.app.

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PAIR THE ACCIDENT TRACKER WITH THE APP

You have to register your Guardian Horse accident tracker once in your app. To do this, click on the "PAIR" button in the setup area. A dialog then opens, the instructions of which you can simply follow step by step. In detail these are:

  • Hold the tracker directly to your smartphone

  • Press the button on the tracker until you hear a beep

  • Click on the "CONNECT" button

When you have completed all the steps, the app connects to the tracker and you will be automatically redirected to the setup area. The ID of your tracker should then be visible there and the connection status should change to green ("CONNECTED") after 60 seconds at the latest.

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ACTIVATE IMMOBILITY DETECTION

If you activate the immobility detection, the alarm countdown is also triggered if you do not move for the specified number of minutes during a ride (regardless of whether your horse moves away from you or not). To do this, open the "Setup" area of ​​the app, activate the switch and set the desired number of minutes. Please note that this feature increases the likelihood of fall detection, but also has a higher energy consumption and you have to be more careful about false alarms.

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ATTACH THE ACCIDENT TRACKER TO THE HORSE

Attach the accident tracker to your horse (e.g. on the bridle or saddle) and carry your smartphone with you on your body during the ride. You can use the loop provided to attach the tracker to the horse. Important: please do not carry the accident tracker with you on your body, otherwise the automatic alarm will not be triggered if your horse separates from you after a fall.

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TRIGGERING THE AUTOMATIC EMERGENCY ALARM

If you have started a ride and all status displays in the home area of ​​the app are green, Guardian Horse monitoring is active.

If you separate from your horse during your ride (distance> 20-100m), a 60 second countdown is automatically activated. During the countdown, your smartphone vibrates and your set system alarm tone is played. If the alarm has been activated by mistake, you can switch to the app within the countdown and deactivate the alarm. If you do not deactivate the alarm, the app assumes that something has happened to you and sends an emergency text message to your emergency contacts. This SMS also contains a link to your Guardian Horse HelpMe Board along with the PIN to access it.

HelpMe Badges

Any unanswered question or technical problem? Write us a message to support@guardianhorse.app.

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ACTIVATING GH-HELP.ME BADGES

When you own a HelpMe Badge provided by Guardian Horse or a Guardian Horse cooperation partner, you can link the badge to your Guardian Horse HelpMe Board by adding the badge ID to your Guardian Horse account in the setup area of the app. Once, the badge ID has been successfully added, you (and the first-aiders that find you in an emergency) can access your HelpMe-Board using the QR-Code on the badge and the PIN printed on the back of the badge. Use this link to find more information on how the first-aider support scenario using HelpMe Badges looks like.
 

After you linked the ID to your account, please test that one can actually access your board with the ID/PIN combination.
 

When you remove the badge in your app, the ID/PIN combination of the badge does no longer provide access to your HelpMe board.

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ACCESS GH-HELP.ME BOARD USING A BADGE

There are two ways to access a HelpMe Board using a successfully activated HelpMe Badge.

 

1) Scan the QR Code with the camera app of your smartphone or a dedicated QR Code scanner app. The QR-Code contains a URL that forwards you to the login page of the HelpMe board. On the login page you just have to enter the 4-digit PIN that is printed on the back of the badge and press the LOGIN button.
 

2) Open https://gh-help.me in your browser. Enter the ID and the 4-digit PIN, that are printed on the back of the badge, in the respective input fields. Press the LOGIN button.

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REMOVING GH-HELP.ME BADGES

When you remove the badge from the list of badges in the setup area of our app, the ID/PIN combination of the badge does no longer provide access to your HelpMe board. Nothing else needs to be done on your side.

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Questions? Problems?

Please send us a message to support@guardianhorse.app. We are looking forward to help you.

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